Edaliso

SERVICES

At Edaliso, we offer a comprehensive array of services completely customized in a manner which suits and supports the technology requirements of your business. Our approach towards Managed IT Services goes way beyond the traditional approaches to provide on-demand or on-premise IT support. We live by the anthem of delivering experience centric, service-oriented and outcome-based managed services.

We are backed by a strong network of highly skilled resources with unmatched technical expertise and strategic partnerships, having a round-the-clock availability. But what really sets us apart from the rest is our understanding for your need to give undivided attention to your core business. We help you achieve this by providing 360-degree accountability for our work and streamlining our services in a way that you can conveniently turn a blind eye to your technology issues and day-to-day operations. Our full spectrum of break/fix or global Smart Hand services, flexible delivery and pricing model, tailored to suit your IT specific support requirements, helps achieve cost and operational efficiencies and reduces the total cost of ownership.
We have a strong industry presence in the Manages IT Services listed below:
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MANAGED FIELD OPERATION SERVICES

Edaliso is equipped to deliver on projects ranging from new installations to break-fixing on existing deployments. Our approach to Global Field IT allows you to outsource some, or all of your support operations in order to leverage our technical resources around the world. We extend your onsite capabilities using our highly skilled technicians giving us the ability to augment your current workforce with our network of 1200 skilled engineers available for both short and long-term staffing projects.
Our Field operation services extend to Field Deployments from site preparation to software management to equipment removal and returns. On/Offsite staging, inventory audits, system configurations and intermediate set up procedures are our responsibility.

We provide end to end on-site support with quick on-site resolutions, IMAC services, Break/Fix services and Inventory management.
Assistance for all phases in the Asset Life cycle. Requests and approvals, procurement, re-deployments, disposal, RFID asset tagging and asset tracking integration.
UK-wide coverage across all regions, highly skilled resources with professional certifications ,24*7*365 round-the-clock technical assistance coverage, with complete global support management and level 1 , 2 , 3 technical support are some of the many benefits you get with Edaliso.

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MANAGED IT “SMART HAND” SERVICES

Our Smart Hands team consists of an individual or a team of specialized technicians, certified and skilled to perform field-level hardware or software support tasks, having worked with communication & networking equipment(Hubs, routers, switches, modems, VOIP, Video conferencing equipment) as well as IOT INFRASTRUCTURE (Remote Sensors, Edge Gateway, Embedded Devices & Equipment) and are available on-demand in every major metropolitan region and various remote regions enabling resolution of cases in hours or days as opposed to months.

Edaliso enables your organization to pay for resources only when you need them. Our team performs instructed tasks independently or works in conjunction with your level 2 support team reducing your time and cost overhead of sending out specialists onto the field and promoting your business growth.

The fully integrated Edaliso Services anywhere Portal platform enables a seamless communication experience between all of the necessary parties to resolving support cases, sharing relevant information and training materials to ensure all participants are up to speed.

Edaliso Smart Hands are available with the following certifications:

Cisco CCNACisco CCTCompTIA Server+CompTIA Security+
Cisco CCENTMicrosoft MCPCompTIA Network+CompTIA Project+
Microsoft MCSECompTIA A+CompTIA Storage+CompTIA Linux+

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Remote hand support (Basic FLS)
  • Board swap/Card installation, reboot
  • Cable connecting/Physical Cross connect
  • CD change, Tape change
  • Customer tours meetings
  • Delivery/packaging/transportation of equipment
  • Installation (cabling/circuit installation/rack installation).
  • Installation of equipment
  • On site Engineer assistant
  • Loop requests, Remote hands
Remote hand support (Adv FLS)
  • Fault finding, Reporting
  • Installation/Configuration/Commissioning
  • Equipment troubleshooting
  • Local Loop Turn up test
  • Logical Layer Fault Isolation
  • Router configuration
  • Service configuration (Linux/Windows/Unix)
  • Transmission Equipment Configuration
  • 24/7 NOC services
  • Testing circuits and end to end links
  • Datacenter Fit Outs, Rack Transit & Installation,
  • Over Head Fiber Tray/Raceway Installations, DC Plant Installations, Rack Clean-Ups & Tidy, Fiber Audits & Cable/Circuit Inventories.
Network services active
  • Working with network equipment (Cisco, Palo Alto, Juniper, Huawei, Allied Telesis)
  • Experienced in configuring and deploying Cisco ISR, ASAs, WLCs, switches, routers, AP
  • Designing WAN networks over L3VPN provider’s network using solutions such as DMVPN
  • Implementing dynamic routing protocols, policy-based routing
  • Configuring L2 networks with possibility of stacking switches

MANAGED WORKFORCE SERVICES

For most organizations, the skill sets needed for projects rapidly change from time to time, presenting a staffing challenge to organizations, needing highly specialized resources temporarily – or intermittently. Edaliso’s Managed Workforce saves the day with our On-Demand Talent-as-a-Service platform.
Our On-Demand Workforce can be leveraged for any project in which your internal resources are unavailable, or you need assistance augmenting your internal resources capabilities with additional skill sets. We excel at helping you manage projects which require complex global support coverage. Edaliso’s Smart Hands offer flexible packages, in terms of cost and time depending on the specific needs of your project. This flexibility is combined with the assurance of our strong SLA levels which range from 4-Hour Onsite Labour & Parts, to standardized NBD resolutions. Talk to us today and we’ll customize an end-to-end warranty maintenance package for you which fits your organization.

Managed Remote IT Infrastructure Services

With Edaliso, we bring to you (Monitoring-as-a-service) Maas at its highest level with our RIMaas (Remote Infrastructure ManagementAs A Service) model. Applicable for Network Management, Server Management, Storage Management, Application Support, Database Management and Security Management, with RIMaaS from Edaliso, we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24/7 monitoring, and a tiered support escalation process we ensure that you can move on to your next IT project without worrying about the last.

Our Process

Step 1: Onsite Coordination

Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support

Step 2: Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting

Step 3: Level 1 Support

Incident Management, Service Desk for Escalations, Knowledge Repository 2

Step 4: Level 2 & Level 3 Support

Problem Management, Change Management, Performance Management

IT PROFESSIONAL SERVICES

Edaliso cuts the budget resources and time each organization needs to dedicate to keep up with the latest technologies that continue to emerge across all sectors of IT, usually causing a dramatic alteration in the mix of resources an organization must maintain to make the most of these technologies.Edaliso makes a large number of professional services available, for software and hardware technology solutions, to ensure a successful deployment for an organization. We also consult organizations to enable them to efficiently plan, design, implement, operate and manage their IT infrastructure at a global scale.At Edaliso, we aim to Provide organizations with the ability to leverage new technologies, while reducing the timeline for deployments to critical environments. We relieve IT teams of their project management responsibilities and combine our internal strengths with external partners to provide you with optimal solutions.